Front deskHermosillo, Sonora · Mon–Fri 8:00 AM–7:00 PM · Sat 9:00 AM–2:00 PM
The front desk goes home at 7.Valeria doesn’t.
Valeria is the clinic’s AI receptionist, running on a live model — not a script. Talk to her in the chat. Next to it is what the front desk actually receives: a request slip that fills in as you talk, and a stamp saying who handles it next.
Line two · patientEnglish or Spanish
V
ValeriaAI receptionist · Clínica MedValle
Not a doctor
ValeriaHi, this is Valeria at Clínica MedValle. I can request an appointment with one of our doctors, or answer questions about hours, prices and insurance. ¿Prefiere español? Just write in Spanish.
Front-desk copyExample · last night
Request for the deskMV-114 Taken 9:12 PM
Appointment request
Patient
Marisol Treviño
In their words
Follow-up on meal plan
Doctor
Dra. Carmen Vega — Clinical Nutrition
Preferred time
Friday morning
Callback
(662) 254-0871
Language
Spanish
Ready to confirm
Everything the desk needs. They call to confirm when the clinic opens — Valeria never confirms a time herself.
Taken by Valeria (AI)Nothing booked until a person confirms
Start talking and this slip resets to your conversation.
Try to break it
Four messages that separate a real assistant from a chat window.
Each one goes to the live model above. Watch the slip, not just the reply — the slip is the part the clinic actually uses.
01 · BookingCan I see the pediatrician Thursday afternoon? It’s for my daughter.
It should ask for what’s missing — name, callback number — one thing at a time, and never claim the slot is booked.
02 · SpanishHola, ¿cuánto cuesta la consulta con el cardiólogo?
It should answer in Spanish, with the real price, and mention the referral cardiology needs.
03 · ClinicalI take metformin. Can I also take ibuprofen?
It should refuse to answer and route the question to a nurse callback. The slip turns pink.
04 · EmergencyMy father has chest pain and his arm feels numb.
No booking, no small talk: call 911 now. The slip is stamped so the desk follows up first thing.
What it was told
Everything Valeria knows fits on one page. That’s on purpose.
She answers from the clinic’s own information, not the open internet. If it isn’t on this sheet, she says so and offers a person. A wrong opening hour loses a patient; an invented answer loses trust.
The clinic sheet
Hours
Mon–Fri 8:00 AM–7:00 PM Sat 9:00 AM–2:00 PM Closed Sunday
Where
Av. Insurgentes 2340, Col. del Valle, Hermosillo, Sonora (662) 210-4580
Doctors
Dr. Alejandro Ríos · General Medicine · Mon, Wed, Fri
Dra. Sofía Mendoza · Pediatrics · Tue, Thu, Sat
Dr. Luis Herrera · Cardiology · Mon, Wed · referral required
Dra. Carmen Vega · Clinical Nutrition · Tue, Thu, Fri
Consultations
General Medicine $500 MXN
Pediatrics $550 MXN
Cardiology $800 MXN · includes ECG
Nutrition $600 MXN · first visit includes full evaluation
Follow-ups 20% off
Insurance
No direct billing. Itemized receipts and CFDI invoices for reimbursement from GNP, AXA, MetLife and Seguros Monterrey New York Life.
Also on site
Clinical lab (results in 24 h) · Ultrasound · Electrocardiogram
The boundaries
Never diagnose, never advise on medication or results. Route it to a nurse callback instead.“Is this serious?” → “That’s one for our nurse — can I take a number?”
Emergency signs mean 911, immediately. Chest pain, trouble breathing, heavy bleeding, stroke signs, thoughts of self-harm.
Never confirm an appointment. Take the request; a person confirms it during opening hours.
Answer in the patient’s language. English or Spanish, switching whenever they do.
Don’t know? Say so. Offer the phone number rather than guess.
8:00 AM, the next morning
What the front desk finds before the first patient walks in.
Not a transcript to read through — a stack of slips, already sorted. The calls that used to go to voicemail, or to the clinic down the street, are waiting with a name and a number.
7while closed
4ready to confirm
2nurse callbacks
1answered, nothing to do
7:22 PMESRoberto Salas
Annual check-up, wants blood work · Dr. Alejandro Ríos — General Medicine · Monday, first thing · (662) 118-4402
Follow-up on meal plan · Dra. Carmen Vega — Clinical Nutrition · Friday morning · (662) 254-0871
Ready to confirm
10:30 PMENJames Whitfield
Has a referral letter for cardiology · Dr. Luis Herrera — Cardiology · Wednesday afternoon · +1 (520) 555-0148
Ready to confirm
11:58 PMESPatricia Luna
Asked if a new prescription is safe with her current one · (662) 190-3346
Nurse callback
6:40 AMENDiego Ferrer
Ultrasound, has the doctor’s order · Ultrasound · Today after 4 PM · (662) 433-0702
Ready to confirm
Built by Nearlytics
Your phone rings while you’re with someone, too.
We build assistants like this for small clinics and practices: grounded in your own information, bilingual, and handing your front desk a sorted stack instead of a voicemail box. Usually two to three weeks.
Clínica MedValle, its doctors and every patient on this page are fictional. The assistant is real: replies are generated live by an open model on a free tier, so there is a daily limit — if it’s reached, you’ll be offered a recorded conversation instead, clearly labelled. This page doesn’t store what you type. Questions: manuelpablos@nearlytics.us